Frequently Asked Questions (FAQ)
1. Ordering online at Plutosport
2. How long will delivery take?
3. Can I pick up the order myself?
4. Which methods of payment are available?
5. What are the delivery costs?
6. How do I return an item?
7. Warranty
8. Questions / Complaints
9. How can I change my personal details?
10. How can I cancel my order?
1. Ordering online at Plutosport
You can place an order at www.plutosport.com 24 hours a day, 7 days a week. All you have to do is the following:
1. When you see an item on our website that you are interested in, click on the item.
2. You will be redirected to the product-page, where you find more information on the item
3. If you would like to order the item, select your size first and then click on the “order now” button
4. The item is now placed in your shopping cart. You can find your shopping cart on the right upper side of our website. If you click on “shopping cart” you will find an overview of the items you have selected. The items in your shopping cart can be removed or you can change your size. You can now choose to “continue” and shop for other items or “pay”.
5. “Continue”: if you click the continue button, you will return to the web shop and you can shop further for other items. You can always return to your shopping cart to remove items or change your size.
6. “Pay”: If you are finished shopping on our website, you can click the button “pay” in your shopping cart.
7. In order for us to process your order, you have to “log in”. If it is your first time shopping at www.plutosport.com, you need to fill in your personal details so we can register you in our system. You will automatically receive an e-mail confirming your registration. If you already have an account at www.plutosport.com, all you have to do is log in.
8. When you have successfully logged in you will be redirected to step 2: the delivery method. Here you can select whether you would like to pick up the order yourself or you would like to have the order delivered. You can check whether your personal details are correct and if not, you can alter them. You can also choose to have the order delivered at another address then the billing address registered with us. Please note: It is not possible to have items send to a PO Box! When you live in the Netherlands, it is possible to pick up the items ordered yourself at our service desk in Ter Aar, of course no delivery costs will be charged.
The address of our Service desk is:
Plutosport Service desk
Geerweg 46
2461 EB Ter Aar
The Netherlands
Our Service desk is open Monday through Friday from 9:00h till 18:00h and on Saturday from 9:00 till 12:00.
If you have any questions, you can reach us Monday through Friday between 9:00h and 18:00h at +31 (0)172 – 820 420
9. If all the details of your order are correct you click “next”. You now enter step 3 of your order: “Method of Payment”. You can now choose what method of payment you would like to use.
10. When payment is received, confirmation of your order will appear. A copy of your order and payment will be send to you by e-mail. You have now successfully placed an order!
2. How long will delivery take?
The Netherlands: Selektvracht delivers on Tuesday, Wednesday, Thursday, Friday and Saturday. If you have placed your order on a workday before 16.00pm and have paid by credit card,PayPal,Buckaroo or IDEAL, you will receive your order on the first following delivery day.
The delivery time depends on Selektvracht
Selektvracht will offer your order for a maximum of 4 times, the first 2 times the package will be offered during the day. After that they will at least ones offer your order in the evening or on a Saturday. * If Selektvracht is unsuccessful in delivering the package to you directly or your neighbors, the package will be send back to Plutosport and of which you will receive notification. For abroad deliveries we rely on DPD.
All other countries in Europe: DPD delivers on Monday till Friday between 09.00h and 17.00h. Deliveries outside of The Netherlands, can take up to approx. 5 working-days. For more detailed information concerning the time of delivery in the country where you live, please contact us by email (info@plutosport.nl) or by telephone, on number (0031) 172-820 420.
Please note: Orders can not be send to a PO Box!
* There are several exceptions concerning the Selektvracht evening delivery schedule. For more information concerning these exceptions you can contact us at +31 (0)172 - 820 420
3. Can I pick up the order myself?
Yes, you can pick up the order yourself at our Service Desk.
The address is:
Plutosport Service desk
Geerweg 46
2461 EB Ter Aar
Our Service desk is open Monday through Friday from 9:00h till 18:00h and on Saturday from 9:00h till 12:00h. When you pick up your order, please do not forget to bring the copy of your order and payment that you received by e-mail.
4. Which methods of payment are available?
Your order at Plutosport can be paid for safe and simple via Ogone Payment Services. You can pay using American Express, Mastercard, Visa, IDEAL,PayPa; and Buckaroo. When using IDEAL, you can pay via all banks that are affiliated with IDEAL.
5. What are the delivery costs?
We charge € 9.95 delivery costs for orders below € 20.00 (only in The Netherlands). We charge € 4.95 delivery costs for orders above € 20.00 (only in The Netherlands). For delivery abroad, the charge varies per country. For more information please contact Plutosport via e-mail: info@plutosport.nl or call us: +31 (0)172 820 420.
You can also find this information on our website, under the button 'Delivery Cost'.
If you choose to pick up the order yourself no delivery costs are charged.
If a package cannot be delivered due to incorrect or insufficient address details, we will charge the costs, so please double check your personal details!
Click here for the procedure on how to return an item.
7. Warranty
All of the items enlisted on the website www.plutosport.com are of the highest quality and reliability. In the event that an item does not meet the regulated standards while having been used regularly, Plutosport will replace or repair the item. Plutosport and the Manufacturer of the item will asses and decide on what action to be taken. The warranty covers manufacturing and/or material faults.
Normal wear and tear are not covered by the warranty.
Warranty conditions:
• In the case that a complaint about an item is deemed unfounded, the costs made during the process of evaluating the complaint will be at the expense of the customer.
• In the case that a complaint about an item is deemed valid, Plutosport will decide whether the item will be (partially) repaired, (partially) replaced or (partially) credited.
• An item send back to be evaluated under the terms of the warranty, has to be dry and clean. For instance, dirty/wet (football) shoes will not be subjected to an evaluation.
• A claim on the warranty can not be made when one of the following is the cause of damage:
- Damage as a result of intent or negligence
- Improper use or improper maintenance
- Normal wear and tear
- Damage as a result of not following the proper instructions as stated in the manual
- Damage by nature, human or animal.
Warranty for countries other then the Netherlands:
Items that are covered by the warranty but are being used in a country other then The Netherlands, can be returned after consulting with Plutosport. The costs for returning the item to Plutosport and the delivery costs back to the client are at the expense of the costumer.
For more information we redirect you to our return-policy and the Terms & Conditions
8. Questions / Complaints
If you have any questions or complaints concerning one of our products, you can contact our Service desk at telephone number: +31 (0)172 820 420 (Monday through Friday, 9:00 – 21:00) or e-mail: info@plutosport.nl. We aim at answering your e-mail within 48 hours.
9. How can I change my personal details?
In order to change your personal details, you have to be logged in first. When logged in, you will find a button labeled “my Plutosport” at the right top corner and also a labeled “my Plutosport” on the right side of your screen. Via “my Plutosport” you can alter and save your personal information.
All the information that you share with Plutosport will be handled confidential, and will not be used for any other means or passed on to third parties.
10. How can I cancel my order?
When you have placed an order with Plutosport but haven't paid for the item, you can send an e-mail to info@plutosport.nl wherein you state you would like to cancel the order. Please enclose your customer number and order number in the e-mail.
When you have ordered an item at Plutosport and have paid the costs, it is no longer possible to cancel your order. You will have to wait until you receive the item and then follow our return-policy.
